Terms of business

The general operating conditions of the online store www.ziggotty.com are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-business. The online store is managed by ZION GROUP d.o.o., Ribiški trg 2,6000 Koper, (hereinafter the "provider"). Company registration number: 6810489000, the company is a taxable person, VAT ID: SI51604035. The general business conditions deal with the operation of the online store, user rights and the business relationship between the provider and the buyer, business conditions, personal data protection and legal notices.

Availability of information

The provider undertakes to always have available to the user: information about the identity of the provider (mainly the company and the registered office of the company and the registration number where the company is registered);

• contact information that enables the user/s to communicate quickly and efficiently with the provider (email address, phone number);
• information about the essential features of the online store's products or services, including after-sales services and guarantees;
• information about the availability of products or services offered by the online store;
• the method and conditions of delivery of products or the performance of services, especially the place and time of delivery;
• information on the method of payment;
• data on the time validity of the offer from the online store;
• information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
• information about the possibility of returning products and if and how much such a return costs the user;
• data on the user's complaint procedure and data on the provider's contact person for contact with users.

User registration

The use of the online store www.ziggotty.com is free. User registration is required to place an order. Upon registration in the system of the online store www.ziggotty.com, the visitor obtains a username, which is the same as his e-mail address, and a password. The user's username and password are unambiguously determined and linked to the entered data. By registering, the visitor becomes a user and acquires the right to purchase. The registration process is simple and is carried out by clicking on the Sign up sign (top right) and following the instructions:

• enter your e-mail address and press the "Register" button;
• fill in the fields in the boxes and press the "Registration" button;
• with each subsequent login, you will receive your data by e-mail (you can also change your password at any time);
• when you are logged into the online store, your name is displayed on the top right.

If you already have a password, you can log in and start shopping right away. If you have forgotten your password, use the Forgotten password option in the lower left corner of the "Are you already registered?" The window where you enter your email address, to which we will send you a new password.

Important: If you do not receive your email within a few minutes, please check your Spam folder.

Method of payment

The provider offers the following payment methods: Cash on delivery (cash payment upon receipt of goods by mail). With this package payment method, you also receive an invoice with a money order, which you pay to the postal employee. Proforma invoice (payment by proforma invoice - TRR). If you decide to pay by advance invoice, you will receive the invoice by e-mail (it is not generated automatically, but we send it to you with a delay). Once it is fully settled, you will receive the ordered goods. If the invoice is only partially paid, the order will not be executed.

Times and deliveries

The online store www.ziggotty.com accepts orders 24 hours a day. All orders will be fulfilled within three working days. In the event that the product is no longer in stock at the time of the order, the delivery deadline will be extended in accordance with the delivery of the goods by the manufacturer. Delivery by mail: partners for delivery of parcels are DPD, GLS and Pošta Slovenije, but the provider reserves the right to choose another delivery service if this will enable him to complete the order more efficiently.

Prices and delivery costs

All product prices in the online store are listed in euros (€) and already include 22% VAT (value added tax), unless explicitly stated otherwise. Prices are valid at the time of placing the order and do not have a predetermined validity. The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer. Shipping costs are calculated according to the weight of the products and the method of payment + VAT.

Purchase

Select the item you want to buy and click on the "Add to cart" button. The quantity and total quantity of the ordered items is displayed in the upper right corner of the basket. To reduce the ordered quantity of a certain item, click on "Basket" and then under the QUANTITY of the item, click on the gray item "minus", if you want to increase the quantity, click on the gray "plus". To remove an item from the basket, click on the gray "REMOVE" button on the far right in the table for each item. Start the checkout process by clicking on the Cart and the pink "Checkout" button. The online store guides you through the following steps:

The system automatically directs you to step 3 - verification of delivery addresses. You can direct the order to step 1 by clicking on the 1. SUMMARY button, where you can see the contents of the shopping basket.

Step 2 is to verify the user login; if the login is correct, the system will automatically direct you to step 3 (ADDRESS).

Step 3: ADDRESS - in this step you can add a shipping or billing address. Addresses for delivery and invoicing may differ (e.g. when sending gifts, etc.).

Step 4: DELIVERY - in this step, choose the delivery method (here you can also choose the method of payment by advance invoice; delivery in 2-3 days with the option "payment by advance invoice" is valid from the day of receipt of your payment). on the company's TRR).

Step 5: PAYMENT - choose a payment method.

Step 6: I CONFIRM ORDER - by clicking this button, you have placed your order.

After placing the order, you will receive a summary of the ordered products by e-mail. The customer can cancel the sent order within two hours of placing the order. Cancellation of the order after the prescribed time is not possible. All costs incurred after the expiry of the valid cancellation period are borne by the client. Information on the status and content of the order is always available to the customer on the provider's website. The contract for the purchase of the ordered products between the buyer and the provider is irrevocably concluded at this stage. By clicking the "Confirm order" button, you confirm that you are familiar with the full text of the sales and payment terms and conditions listed here, and that you were explicitly warned of these terms at the time of purchase. The purchase agreement (order form) in English is stored on the server in electronic form and can be accessed by the buyer at any time in his user profile (My Account). The purchase contract (order) binds the online store and the buyer. In the event that the buyer withdraws from the order/contract, he bears all direct shipping costs in accordance with the Consumer Protection Act (Article 6, Article 43). In the event that the customer orders products in the online store and then refuses or he does not accept the shipment, he bears the cost of postage in both directions. The provider issues an invoice to the buyer on a durable medium with itemized costs and instructions for canceling the purchase and returning the products, if necessary and possible.

Purchase history

To see your purchase history, click "My Orders" in the second column at the bottom of the website and log in with your username (e-mail address) and password. The right to withdraw from the contract, return the goods within 14 days. In accordance with the Consumer Protection Act (ZVPot), the buyer has the right to return the purchased goods within 14 days without giving a reason. The buyer must notify the provider in writing of the intended return, no later than 3 days after receiving the goods by e-mail, and return the goods within a further 14 days. The goods must be returned in the appropriate packaging, undamaged and in the same quantity, and the product must not have visible signs of use. Be sure to attach the original invoice, a copy of your identity card and details of the transaction account to which you want the refund. The address for returning goods to the seller is ZION GROUP d.o.o., Ribiški trg 2,6000 Koper. We recommend that you use a delivery service that allows you to track the shipment and that the goods are properly prepared for transport (you can use the original packaging or other suitable safe packaging). Any return costs are covered by the buyer. We do not accept ransom payments. Upon return, the buyer can request a refund of the purchase price, which the seller will return to his transaction account no later than 30 days after receiving the notice of withdrawal from the contract.

Return of damaged shipments

In the event that the package is physically damaged, without contents or shows signs of being opened, the buyer must initiate a complaint procedure with the courier.

Non-acceptance of products

The buyer is obliged to collect the ordered items within 8 days of receiving the electronic notification about the completed order, SMS confirmation about the completed order or confirmation by e-mail. If the buyer does not pick up the ordered items, he will send them cash on delivery. in any case and are returned to the company's address after the waiting period at the post office (14 days), this is NOT considered a withdrawal from the contract, since the latter is still validly concluded and it is a unilateral unannounced withdrawal from the contract by the buyer. In the event of non-acceptance, the buyer is responsible for paying the costs of additional shipping/returning the items to the company, for the payment of economic damages due to the inability to advertise the ordered items that have been in distribution for 14 days or more, and contractual penalties. In the event of non-acceptance, the matter will be handed over to the legal department, which will further arrange the payment and recovery of incurred costs and damages according to our competences. The amount of the contractual penalty for non-receipt of ordered items or an order canceled too late is €20, the costs of non-receipt are €15 (2x postage, packaging costs, packaging costs, administrative costs).

Protection of personal data

We are aware that the privacy of visitors and customers in our online store comes first. That is why we guarantee 100% protection and protection of your personal data in accordance with the Personal Data Protection Act (ZVOP-1). By registering in the online store, you agree that we store and use your personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices, notifications about new products) and other necessary communications. The provider undertakes to permanently protect all personal data of the user. Under no circumstances will the user's data be forwarded to unauthorized persons. The user himself is also responsible for the protection of personal data, by ensuring the security of his username and password.

Disclaimer

The provider makes every effort to ensure that the information published in the online store is up-to-date and accurate. However, product features, delivery time or price may change so quickly that the provider is unable to correct the information on the website. In this case, the provider will inform the customer about the changes and allow him to withdraw from the order or replace the ordered product.

Legal notice

The online store is the property of ZION GROUP d. o. o., which also manages the online store. The content published in the online store is the property of ZION GROUP d.o.o. and may be used for non-commercial purposes, but must retain all copyright notices and may not be copied, reproduced or otherwise disseminated without the permission of ZION GROUP d.o.o.. We do not assume responsibility for any consequences arising from the use of information published on this website place. store or temporary non-operation of the online store. We reserve the right to make daily changes to content, pricing errors and written text. By using the online store, the customer confirms that he accepts the described conditions and agrees with them.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty, to establish an effective complaint handling system and to designate a person with whom the customer can contact by phone or e-mail in case of problems. Complaints can be submitted via e-mail to our e-mail address, which is listed in the lower left corner of the online store (orders@ziggotty.com). Within five working days, the provider will confirm that it has received the complaint, inform the buyer how long it will take to process it and inform about the course of the procedure. The provider is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value and the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate legal proceedings. Therefore, the provider makes every effort to resolve any disputes amicably.

Changes to the general conditions

In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the provider's online store, and in the event of changes to its own business policy, the provider may amend and/or supplement it. of these general conditions. notify users in an appropriate manner, which includes in particular notification via the website www.ziggotty.com. Any changes and/or additions to the General Business Terms and Conditions come into effect and are applied eight days after the publication of the changes and/or additions. If changes and/or additions to the general terms and conditions are necessary to comply with the regulations, these changes and/or additions may exceptionally enter into force and be applied within a shorter period of time. A user who does not agree with the changes and/or changes to these General Terms and Conditions must cancel his registration within eight days of the announcement of the change and/or amendment to the General Terms and Conditions, otherwise he will be deemed to have resigned after the expiration of this period.

Out-of-court settlement of consumer disputes

In accordance with the legal norms of ZION GROUP d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.

ziggotty.com, as a provider of goods and services enabling online trade in the territory of the Republic of Slovenia, publishes an electronic link on its website to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL